“We were struggling to keep up with the volume demands and service levels that were being presented by the sudden change in default volumes. We chose to partner with DRI to implement an automated process with an integrated system for delinquency through liquidation of property. In the short time it has been up and running, the DRI system has provided improvements in speed and connectivity between the functional areas.”

Sean E. Roehrenbeck, Vice President, Collections Administration
The Huntington National Bank

“DRI elevates the performance of our entire team. We’re handling almost double the loans per analyst, with less staff training. That translates into improved recoveries and lower servicing costs for the company.”

Michael Keaton, Senior Vice President
Resurgent Capital Services

“Before DRI, we were missing deadlines or were in the dark as to what critical event was due next. DRI solved these major issues for us. Also, we sign in every day and have a list of critical foreclosure, bankruptcy and loss mitigation steps that are due. Also, as a management tool, we can check time frames and monitor employee efficiencies. DRI saved me the expense of having to add staff as we grew our portfolio.”

Bonnie Garrison, Vice President
Magna Bank, Memphis, TN

“We like the ability to automatically identify and tailor solutions for each borrower based on the unique circumstances affecting their loan. The workflow and decision support tools built into DRI allow us to integrate effortlessly the multiple parallel processes involved in loan resolution and ensure that the collateral and loan information we acquire is utilized effectively to identify and tailor successful solutions for each borrower. The extremely powerful on-board reporting provides frontline managers with the ability to see clearly the team’s performance, correct exceptions, coach employees, project recoveries, and monitor performance trends.”

Steven Horne
Wingspan Portfolio Advisors, Carrollton, TX

“DRI allows us to use the bankruptcy, loss mitigation and foreclosure modules effectively and accurately as there are state and date specific templates put into place. Management can easily monitor the workload and status of each loan assigned to a portfolio. We average about 350 loans per analyst. We feel that they keep a better handle on situations that arise and can work this many effectively. Now, I have a couple of new employees only doing around 300 and some of our more seasoned employees have gone as high as 500.”

Angela Jump, Vice President, Bankruptcy and Litigation
Real Time Solutions, Inc., Dallas, TX

“DRI’s flexibility allows the Bank to optimize interfaces with other systems such as the master servicing system, invoicing, appraisal, reporting and REO marketing website. Also, the ability for us to utilize DRI’s core REO module and our custom modules in one application greatly reduces redundancies in the REO process. As the Bank’s system of record and primary management tool, we can quickly monitor properties, individual performance progress, and inventory aging in the core reporting features.”

Shirley Owyang, Analyst Manager, REO
Michael Iorio, Vice President, REO
Wachovia Mortgage, FSB