We just received our copy of the PROGRESS in Lending Association e-letter. Needless to say we were very excited by Tony Garritano’s Market Analysis: Putting the Spotlight on Servicing E-Collaboration article. Tony highlighted the DRI Office Service Ordering Platform (DRI SOP) with elloquent prose like “DRI Office Service Ordering Platform, whereby servicers can automatically execute their orders for services, seamlessly manage the incoming information from providers, and tap a growing list of premiere, in-network vendors”. Well I don’t think there’s any argument from us Tony.
The Service Ordering Platform is part of our next genreation default management system called DRI Office. Our goal in building the new system was to take the expansive system that interacts from Decision Analysis through Reo and connect those internal servicing employees with the myriad of external vendors they work with. No longer should staff be logging onto websites for orders, logging on again to get answers, and then hand-keying that information into their default systems. As the article states “Why pick up the phone to order title, credit, the appraisal, etc., when you can put in an electronic order for all those services and more on a centralized system”. With the DRI Office Service Ordering platform the order, receipt, database updates, workflow/rule integration and invoicing are automated. By the time an employee is dealing with the data they have skipped all the five-finger-automation they were working with before. Resulting in putting key staff back into key parts of the operation to improve efficiency instead of tying them up with uploads and downloads.
Did we forget to also mention that one of our favorite partners, Wingspan Portfolio Advisers, are featured in the article with comments by CEO Steven Horne?
Take a look at the article and don’t forget to sign-up and receive your PROGRESS in Lending Association e-letter.